Our Consumer research

Changing the story on scams

3 August 2017

Exploring the loyalty penalty in the mortgage market

27 July 2017

Consumer advocacy: what we did in 2016/17

30 June 2017

Citizens Advice consumer work plan 2017/18

15 June 2017

Confusion, gaps, and overlaps

13 April 2017

Exploring the loyalty penalty in the broadband market

11 April 2017

Consultation: Citizens Advice consumer work plan 2017/18

26 January 2017

Against the clock: why more time isn't the answer for consumers

25 November 2016

Consumer detriment: counting the cost of consumer problems

23 September 2016

Fairness and Flexibility: making personal data work for everyone

26 July 2016

Survey

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.