Our analysis of the problems people are facing
People face far more problems than they should because policy fails them. No-one sees that more than we do: we help more people with more problems than anyone else. That gives us a unique insight into the challenges people are facing today.
We use our evidence and insights to show decision makers where things aren’t working and make the case for change - so we can live in a society where people face far fewer problems.
Our focus areas
Our network of independent charities provide expert advice on key issues. Our policy research combines unique insight on the problems people face, and analysis of wider social and economic trends, to set out new ideas to improve policy for everyone.
Energy retail
The energy market isn’t working - prices are astronomical and unaffordable for many, 27 energy companies have failed since August causing huge disruption, and major changes are needed to transition to net zero, but may create new risks and unfairnesses.
Government and Ofgem need to get a grip, put in enough support for people to pay their bills, ensure a good consumer experience, and build a market that supports people in the move to net zero.
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Why benefits need to rise with inflation
In this interactive graphic, we look at how rising prices have led to unwelcome records for our service demand and the need for benefits to rise with inflation at a minimum to prevent this becoming the new normal.
How we’ve made things better for people
We use our knowledge and evidence to campaign at the highest levels. Governments, regulators and companies have all made changes when we’ve shown them the evidence that policy can solve problems. Browse some of our latest influencing campaign successes.
Stories from the people we’ve helped
It really upsets me that I’m working and yet I still struggle to buy food, clothe my kids and pay my bills.