Our Consumer research

Dialling up prices: Why mobile and broadband consumers need better protections from unfair pricing practices

19 October 2023

Pushed to Purchase: Counting the cost of deceptive digital design in e-commerce

14 June 2023

Citizens Advice consumer advice and advocacy annual report 2022-23

14 June 2023

Households are living on empty - can social tariffs reduce the pressure?

13 June 2023

Citizens Advice Consumer Work Plan 2023/24

6 June 2023

Discriminatory Pricing: One Year On

30 March 2023

What to do about Discriminatory Pricing? Algorithmic Bias, Consumer Outcomes and the Future of Regulation

25 January 2023

Consultation: The Citizens Advice Draft Consumer work plan 2023/24

16 January 2023

Tricks of the trade: how online customer journeys create consumer harm and what to do about it

1 December 2022

Current impact and future potential of broadband social tariffs: a discussion paper from Citizens Advice

21 October 2022

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