Help to Claim Adviser
Apply before 11.59pm on 31 December 2024.
Job summary
- Salary
- £30,000 plus £3,520 London allowance
- Location
- Citizens Advice Mid Mercia – Working remotely with occasion travel to South Derbyshire and Derby City
- Workplace
- Work from home
- Contract
- Fixed term contract, until 31 December 2025
- Hours per week
- 37.5
How to apply
You can check for more information and how to apply.
Interviews will take place on 17 January 2024.
About the role
Citizens Advice Mid Mercia is looking for a full-time (part-time possible, by agreement) Help to Claim Adviser to join us on a fixed term basis.
The role will be for a Help to Claim, with a focus on delivering benefits advice, to answer telephone calls from the public and to support clients to make and complete their new Universal Credit claims:
Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Supporting clients virtually to use IT to make their new Universal Credit claim.
Use Citizens Advice resources to find, interpret and communicate relevant information to clients
Research and explore options and implications so that clients can make informed decisions
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.