Energy Supplier customer service
This advice applies to Scotland. See advice for See advice for England, See advice for Wales
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Energy Supplier scores for July to September 2024
-
Overall rating
1.7 out of 5
-
Fewer complaints received
3 out of 5
-
Contact waiting time
4 out of 5
-
Customer commitments
0 out of 5
Energy Supplier ranked 907th in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
901
|
Lil Tiny Energy Inc
|
|
1 out of 5 |
3 out of 5 |
3 out of 5 |
|
902
|
Big Energy Inc
|
|
3 out of 5 |
3 out of 5 |
5 out of 5 |
|
903
|
Medium Energy Inc
|
|
2 out of 5 |
3 out of 5 |
5 out of 5 |
|
907
|
Energy Supplier
|
1.7 out of 5 |
3 out of 5 |
4 out of 5 |
0 out of 5 |
Showing 5 of 4 suppliers
Other scores
-
Customer commitments
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
52.0 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:08:00
-
Average response time to social media messages (hours, minutes and seconds)
-
01:23:17
-
Emails responded to within 2 days
-
80.0%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Energy Supplier uses:
green: 100%
fossil fuels: 0%
Customer service contact details for Energy Supplier
some contact details
some more
Opening Hours
some opening hours
some more
Ways to contact
some other contact info
Payment Information
some billing info
some more