Big Energy Inc customer service
This advice applies to Scotland. See advice for See advice for England, See advice for Wales
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Big Energy Inc scores for July to September 2024
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Overall rating
3.9 out of 5
-
Fewer complaints received
3 out of 5
-
Contact waiting time
3 out of 5
-
Customer commitments
5 out of 5
Big Energy Inc ranked 902nd in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
901
|
Lil Tiny Energy Inc
|
|
1 out of 5 |
3 out of 5 |
3 out of 5 |
|
902
|
Big Energy Inc
|
3.9 out of 5 |
3 out of 5 |
3 out of 5 |
5 out of 5 |
|
903
|
Medium Energy Inc
|
|
2 out of 5 |
3 out of 5 |
5 out of 5 |
Showing 5 of 3 suppliers
Other scores
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Customer commitments
-
Switch Guarantee, Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
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25.8 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
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00:02:45
-
Average response time to social media messages (hours, minutes and seconds)
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00:01:48
-
Emails responded to within 2 days
-
57.4%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Big Energy Inc uses:
Fossil fuel: 0%
Nuclear: 0%
Renewable: 100%
Other: 0%
Customer service contact details for Big Energy Inc
Telephone: 0808 164 1088
Email: hello@octopus.energy
Website: octopus.energy
Opening Hours
Monday: 9am - 5pm,
Tuesday: 9am - 5pm,
Wednesday: 9am - 5pm,
Thursday: 9am - 5pm,
Friday: 9am - 4pm,
Saturday: Closed,
Sunday: Closed,
Ways to contact
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
Payment Information
Direct debit: No,
Cash or cheque: Yes,
Prepayment: Yes,