National Consumer Week

National Consumer Week is an annual campaign which aims to raise people's awareness of specific consumer issues, and provide support and advice for those who need it. The 2022 campaign will take place on 14 - 20 November.

National Consumer Week 2022 will focus on raising awareness of how to shop online safely, what to look out for and what to do if things go wrong. It may be the season to bag a bargain, with Black Friday, Cyber Monday and the festive holidays just around the corner. But sometimes we get less than we bargained for and lots of people are coming to us about fake or faulty goods that they’ve been sold online.

We don’t want that to happen, so we’re encouraging people to stop before they shop.

During the week we’ll be sharing advice to give people the knowledge and confidence they need to spend their money wisely, educating them on their rights, particularly when shopping from online marketplaces and secondhand.

Resources for campaigners

All 2022 materials are available on our resources page and include posters, a leaflet and a social and digital media pack. 

Our partners

Citizens Advice runs National Consumer Week in close collaboration with the Consumer Protection Partnership. This brings together key partners in the consumer landscape to identify, prioritise and coordinate collective action to tackle detriment.

Partners include the Trading Standards service and the Department of Business, Energy and Industrial Strategy (BEIS).

Get in touch

Email brand@citizensadvice.org.uk with the subject 'National Consumer Week' to join our mailing list and receive updates on the campaign.