Chief Officer

Reporting to the Board of Directors, the CEO will provide visionary, hands-on leadership across all areas of the organisation.

Key responsibilities:

• Shaping and delivering the charity’s strategic and operational plans in collaboration with the Board and senior team

• Ensuring high-quality, accessible advice and support services that meet community needs and uphold CAS quality standards

• Leading and developing a motivated team of staff and volunteers, promoting a culture of engagement and excellence

• Overseeing financial performance, budgeting, and sustainability, including fundraising and income diversification

• Strengthening partnerships, raising the profile of WFCA across local, regional, and national networks

• Ensuring strong governance, compliance, accountability in line with charity and company requirements

The Person

We are seeking a credible, values-led leader who brings:

• Strong commitment to the aims and principles of Citizens Advice service

• A collaborative, resilient, solutions-focused approach, underpinned by a genuine commitment to supporting people in need

• Experience of operating effectively at a senior level, ideally within a third sector or public service environment

• Proven leadership, people management skills, with the ability to inspire, delegate, and develop others

• Strategic financial management experience, including business planning, budgeting, and fundraising

• Strong understanding of governance, compliance, and the charity sector regulatory landscape

• Excellent communication and influencing skills, with the ability to represent at all levels

• Experience of advice sector, working with volunteers, understanding the needs of the Wyre Forest communities an advantage.