Help to Claim Adviser

Gwneud cais cyn 11.59yh ar 31 Rhagfyr 2024.

Crynodeb o'r swydd

Cyflog
£30,000 ynghyd â £3,520 lwfans Llundain
Lleoliad
Citizens Advice Mid Mercia – Working remotely with occasion travel to South Derbyshire and Derby City
Gweithle
Gweithio o gartref
Cytundeb
Cytundeb cyfnod penodol, tan 31 Rhagfyr 2025
Oriau gwaith
37.5

Sut i wneud cais

Gallwch gysylltu am ragor o wybodaeth a sut i wneud cais.

Cynhelir cyfweliadau ar 17 Ionawr 2024.

Am y rôl

Citizens Advice Mid Mercia is looking for a full-time (part-time possible, by agreement) Help to Claim Adviser to join us on a fixed term basis.

The role will be for a Help to Claim, with a focus on delivering benefits advice, to answer telephone calls from the public and to support clients to make and complete their new Universal Credit claims:

  • Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Supporting clients virtually to use IT to make their new Universal Credit claim.

  • Use Citizens Advice resources to find, interpret and communicate relevant information to clients

  • Research and explore options and implications so that clients can make informed decisions

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.