Consumer education resources
We produce consumer education resources on a range of consumer issues. The materials are free to download. The activities are designed for advisers, educators and group leaders to use to raise awareness of consumer rights and responsibilities and for learners to develop the skills and confidence to deal with consumer issues.
The resources are provided free of charge but are subject to copyright, either Citizens Advice or third party as indicated on individual resources.
Consumer education activity packs
Our consumer education activity packs are designed for trainers to raise awareness of consumer rights and responsibilities. Trainers can use them to help learners develop the skills, confidence and knowledge to deal with consumer issues.
Consumer education factsheets
Our consumer topic factsheets are grouped by theme. They can be used independently by clients but can also be used by trainers as part of a learning session or during advice delivery.
Cost-of-living consumer factsheets
Doorstep crime factsheets
Shopping online factsheets
Consumer education best practice guides
Best practice guides have been produced and shared by local Citizens Advice offices to provide guidance on different ways to engage with consumers, work in partnership or run a consumer campaign locally.
Consumer education leaflets
Our consumer education leaflets have been developed to help raise awareness of issues in the consumer landscape. They can be used in support of group sessions, the advice process and outreach work.
If you have an enquiry about our consumer education resources
For enquiries, including resources in alternative formats, please email firstname.lastname@example.org.