Office manager (Partnership Support)

Citizens Advice Redbridge/Havering

Havering , Redbridge, Greater London (Hybrid)

£30,189 FTE (£24,151 pro rata)

28 hours a week. Job share considered

Job description

This role is known internally as Partnership Support Manager

About us

Citizens Advice Havering (CAH) and Citizens Advice Redbridge (CAR) work in partnership to provide information and advice to the residents of both boroughs. . CAH and CAR are amongst the smaller local Citizens Advice (LCAs) and as such have to work hard to meet demand with limited resources. We work in a number of locations across the boroughs, working together on back office and support functions to maximize cost efficiency. We deliver our services with the help of 34 paid staff across the partnership. Most of our paid staff provide advice services. Our staff team is supported by approximately 70 dedicated volunteers supporting advice and administration.

About the role

We are looking for an experienced back-office professional who comfortably works with trustees, staff and volunteer teams, suppliers, clients and external stakeholders. The successful candidate will need to be able to handle a wide range of tasks – from the mundane to the complex – equally skillfully and diligently.

The Partnership Support Manager will independently manage their own workload, but work with and be part of a wider team who have a range of expertise and a common aim. There is the opportunity to recruit and train volunteers who can assist with administrative tasks and build up a small team.

The purpose of the Partnership Support Manager role is to provide support to the Senior Leadership Teams of both local Citizens Advice so that the partnership runs smoothly in every aspect. This will mean taking responsibility for all areas that make the work of our advisers, supervisors and managers possible.

Benefits:

• Annual Leave: 33 days per annum, including Bank Holidays (pro rata for part time)

• Pension: 3% Employer contribution

• Flexible working (subject to operational requirements)

Citizens Advice promotes diversity and equality and challenges discrimination. We welcome and encourage job applications from people of all diverse backgrounds such as BAME and LGBTQ+.

If you're interested please click on link below for more information, Application is via an application form. Please also see the guidance notes for applicants and the job pack attached, we do not accept CVs.

https://www.citizensadviceredbridge.org.uk/recruitment/

Closing date for applications: 0900. 21st July 2025

Interviews: From 30th July 2025