Chat with an adviser online
You can talk about your issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.
Chat is usually available 9am to 5pm, Monday to Friday. It's not available on public holidays.
A ‘chat to an adviser’ button will appear below when an adviser is available.
If our advisers aren't available
You might have to wait a while for an adviser to be available.
Our advisers are helping many more people than before because of the cost of living crisis.
We’re still here to support you. It just might take us a bit longer than usual.
If no-one’s available, you can:
Using chat
To connect you to the right adviser, we’ll ask you for a few details, including:
the kind of advice you need, for example ‘Benefits’
your postcode
It might take a few minutes to connect you to the right adviser. We’ll let you know if the right kind of adviser isn’t available.
If the right adviser isn't available, we'll try to take a message from you so we can get back to you by email. Unfortunately, we can’t always do this when it’s especially busy.
Problems with chat
If we ask you to leave a message, an adviser should reply within 4 working days. If you don’t get a reply, check your spam or junk folder.
Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure to add citizensadvice.org.uk as a trusted site.
How to complain
You can make a complaint if you're unhappy with the service provided.
Check our privacy policy
Find out how we store and use your personal information when you contact us.
Check our behaviour policy
Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.